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It recently was time to retire my old baby grand piano, and my tuner brought me to B Natural to help select a gently used replacement. I was knocked out by the amount of pianos I was able to see and play. After going through a number of different pieces, Dennis, one of the owners provided one of the most pleasant no-pressure purchase experiences I can recall having for a major purchase. I now own a beautiful new (for me) baby grand that came to me in a seamless delivery experience for a very fair price. What I think is extraordinary is that I have an 8 yr parts and labor warranty on my impeccable 35 yr old new to me piano with an option for a 100% of purchase price credit for 10 yrs if I should decide to trade up to another piano. I looked at pianos at a number of other dealers before making this purchase and you simply don't see this kind of thing out there. A free first tuning came with the purchase as well. I think it says worlds about the integrity of the business that they stand behind their sale in this way. Will not hesitate to recommend B Natural if anyone ever asks me.